FAQs

Size, scale & suitability

All items listed have the approximate size dimensions included in the listing description.

The scale of items listed in this store is approximate to 1:6 scale, designed to work with Barbie, Blythe and Maileg brand dolls, or similar sized fashion dolls. While some items may be larger or smaller than true 1:6 scale, we believe all items listed in this store will work in Barbie sized, etc dollhouses and dioramas.

All listed physical items are of a miniature nature. Most pieces are non-working, and are made for gentle play only. Items are not recommended for children under 3 years of age. Suitable for children over the age of 12, or with adult supervision.

Printables & patterns

Downloadable miniature artworks, book covers, wallpapers and rug patterns are still available from out Etsy store - www.littlefishcreations.etsy.com. At this stage in time, Small Scale Interiors only sells physical miniature items through this online store.

Adding to an existing order

If you want to add additional items to an existing order that is yet to be shipped, please contact us asap so that we can issue a code for you to use at checkout so that no additional shipping charges will be charged. Both of your orders will then be able to be shipped together.

Shipping, rates & delivery times

The time we need to prepare an order for dispatch varies depending on what is ordered. Please allow 3-5 business days for us to process your order prior to shipping.

We offer fully tracked flat rate Domestic & International shipping via Australia Post.

Domestic (Australia wide) - AU$12.00

International (rest of World) - AU$25.00

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

SIGNIFICANT DELAYS WITH POSTAGE ARE BEING EXPERIENCED DUE TO THE COVID-19 PANDEMIC. PLEASE CONSIDER THIS WHEN ORDERING - ESPECIALLY FOR OVERSEAS CUSTOMERS. NO REFUNDS ARE ISSUED DUE TO DELAYS WITH SHIPPING.

Payment Options

Payments for items on this website are processed through PayPal. Credit card payments can be made through Paypal without having a PayPal account.

Returns & exchanges

We gladly accept returns and exchanges, however, the return postage cost is at the customer’s expense. If the item is not returned in its original condition, the customer will be responsible for any loss in value. This will be deducted from the refund amount.

To organise a refund or exchange, please contact us within 72 hours of receiving your items. Any items to be returned must be dispatched within 14 days of receiving the items.

We do not accept order cancellations.

Please contact us if you have any problems with your order.

Reviews & testimonials

We love to hear about your experience as a customer. You can leave a rating and review via the “Leave a review” link found in the footer of our webpage. Alternatively you can also send us an email at hello@smallscaleinteriors.com.au. We will be using our customer reviews to create a testimonial section on this website.

You can also share photos of your purchases via social media at instagram.com/smallscaleinteriorsaus/ - please tag us and use the hashtag #smallscaleinteriors.